Terms & Conditions

1. Introduction

Welcome to REXO. By using this website and placing an order, you agree to be bound by the following Terms & Conditions. If you do not accept these terms, please do not use this website.

We recommend printing a copy of these terms for future reference.

 

2. Company Information

• Business Name: A Plus Quality Ltd (Trading as REXO)

• Registered Address: Beaufort Village, Birmingham, B36 8AW, UK

• Company Registration Number: 14917262

• VAT Registration Number: GB467115390

• Contact Email: team@rexoglobal.com

• Contact Number: +44 1218177970

 

3. Eligibility

By using this website and placing an order, you confirm that:

• You are at least 18 years old.

• You are legally capable of entering into binding contracts.

 

4. Order Process & Acceptance

• Placing an order constitutes an offer to buy a product.

• You will receive an order acknowledgment email, but this does not confirm acceptance.

• Acceptance is confirmed once the order is processed and dispatched.

• We reserve the right to cancel any order due to stock unavailability, payment failure, or suspicion of fraudulent activity.

• You are legally capable of entering into binding contracts.

 

5. Product Information

• Images and descriptions on the website are for reference only.

• Colors, packaging, or specifications may vary slightly from those shown.

• We are not liable for inaccuracies in product representation.

 

6. Pricing & Payment

• All prices are exclusive of VAT (unless otherwise stated).

• Prices are subject to change without prior notice.

• Payments must be completed in full before dispatch.

• Accepted payment methods include credit/debit cards, bank transfers, and PayPal.

 

7. Risk & Ownership

• Risk of damage or loss transfers to you upon delivery.

• Ownership of the goods remains with REXO until full payment is received.

 

8. Availability & Delivery

• Orders are processed within 2-3 business days.

• Delivery times depend on the shipping location and courier services.

• If an item is out of stock, we will notify you as soon as possible.

• If no one is available to accept the delivery, you may be responsible for re-delivery costs.

• Unless otherwise agreed in writing by REXO, delivery will be made to the Buyer’s place of business via a carrier appointed by REXO.

• Claims for non-delivery, shortages, or damaged goods must be submitted in writing within 3 days of delivery.

• Delivery dates are estimates only, and REXO is not liable for any direct or indirect loss due to delays. A delay exceeding 60 days may allow for contract cancellation.

• Non-delivery claims must be submitted within 48 hours of the expected delivery date.

• REXO’s carrier cannot accept returns without prior approval and supporting documentation.

• Any liability for non-delivery is limited to replacement of goods within a reasonable timeframe or issuing a credit note.

 

9. Returns & Refunds

• Returns are only accepted for damaged, defective, or incorrect items.

• Claims must be submitted within 7 days of receipt.

• Returned items must be unused, in original packaging.

• We do not accept returns for buyer’s remorse, opened items, or perishable goods.

 

10. Warranty & Liability

• Our products are covered by a limited warranty for manufacturing defects.

• We are not liable for:

• Any indirect, incidental, or consequential losses.

• Issues caused by misuse, neglect, or modifications to the product.

• Liability is limited to the purchase price of the item.

 

11. Data Protection & Security

• We use secure encryption to protect payment details.

• We do not store credit card information.

• Customer data is never shared with third parties except for essential order fulfillment.

 

12. Import Duties & Taxes

• If you order from outside the UK, you are responsible for any customs duties and taxes.

• REXO is not liable for any import restrictions or additional fees in your country.

 

13. Force Majeure

We are not responsible for delays or failures due to events beyond our control, including but not limited to:

• Natural disasters

• Pandemics

• Strikes and labor disputes

• Government actions

• Transportation disruptions

 

14. Amendments to Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. Continued use of our website means you accept any changes.

For any inquiries, please contact team@rexoglobal.com.